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Complaints Procedure

At Binnion Lindsay - Veal Limited we are committed to ensuring that you receive an individual and high quality legal service.

We would hope that the service that you receive is satisfactory but would want you to tell us immediately should you be unhappy with the service that has been provided to you.

We would ask that you in the first instance refer your concerns to the fee earner dealing with your matter. If the concerns you have are not dealt with in a satisfactory manner then the complaints procedure can be instigated.

We will set out the procedure for assistance should you wish to instigate the Firm's complaints procedure and that is as follows :

1. You can advise us that you are unhappy by telephone, email or in writing at the first instance. We would however, ask that your concerns be put in writing, if not do so in the first instance.
2. Your complaint will immediately be referred to Lisa Binnion (or Cozette Lindsay - Veal should the concerns relate to Lisa Binnion)
3. Your written correspondence will be acknowledged within 2 working days of receiving the same.
4. Your complaint will be logged in our central register of complaints and a separate file dealing specifically with your complaint will be opened.
5. Your complaint will then be investigated by asking for a response from the fee earner who dealt with your matter. The fee earners comments will be requested within 5 working days.
6. Once the fee earners comments have been received your file will be reviewed and any further enquiries will be made. This process may take a further 3 days to complete.
7. You will then be contacted by the person dealing with your complaint who will attempt to resolve matters with you over the telephone and / or in writing.
8. If you wish to arrange a meeting this can be arranged at a convenient time to discuss the issues raised.
9. If the complaint cannot be resolved and if you are not satisfied then you may refer the matter to the Legal Ombudsman.  If you wish to refer your complaint to the Legal Ombudsman this must be done within twelve months of our final response to your complaint. If you would like more information about the Legal Ombudsman their details are : www.legalombudsman.org.uk or emailenquiries@legalombudsman.org.uk. 
Telephone: 0300 555 0333 Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777. Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

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BLV Law based in Stourport, Worcestershire / Halesowen and West Bromwich, West Midlands (Binnion Lindsay Veal Solicitors)
can help you with accident / personal injury and compensation claims including the following:

Car accident claim | Work accident claim | Road accident claim | Motorbike accident claim | Slip injury claim | Trip injury claim |
Head injury claim | Spinal injury claim | Whiplash injury claim | Pedestrian injury claim | Passenger injury claim
Traffic accident claim | Medical Negligence claim | Hair Damage claim | Sports accident claim | Industrial disease claim
Deafness claim | Asbestosis | Vibration tool injury claim | Negligence | Fatal accident claim

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